What is your return policy?
Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can return it to Angie and Ash for a full refund within 10 days of the delivered date.
Return shipping is free of charge and on us only if we made a mistake or if a product is defective. Please note that products are only eligible for return if they are new, unused and unopened . Buyers are responsible for return shipping if you're returning the item because you changed your mind.
For a free return shipping label, e-mail firstname.lastname@example.org with your order number and the product(s) you would like to return with the proof of eligibility of free return. We will send you a email with a RAN (Return Authorization Number).
* Please note that return label expires 24 hours after it is emailed. Please make sure to print your label and ship the package in timely manners. Return label can only be issued once. If return label expires, return package has to be sent to us at your expense.
Please let us know when you are ready to send your order back to us so that we can email you a return label and your Return Authorization Number (RAN).
A separate email containing a return label is to be emailed.
All returned item(s) are subject to inspection.
Only the items specified in the original return request and confirmed by Angie & Ash will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. The original shipping and handling fees are non-refundable. Please note that depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to post to your account.
Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded. Shipping fees can not be refunded.
Products on sale during promotions and certain promotional items are often not eligible for return. Please check the parameters of the promotion before purchasing.
Unfortunately, we do not accept returns on international orders and shipments.
Thank you for shopping with us!
Angie & Ash